Overview
OnePercent Solutions ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or engage with our consulting services.
Please read this policy carefully. By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website or services.
Summary: We collect contact information you voluntarily provide, use it to deliver and improve our services, and do not sell your personal data to third parties. You have the right to access, correct, or delete your information at any time.
Information We Collect
Information You Provide Directly
We collect information you voluntarily submit through our contact forms, email, phone, or other direct communications, including:
- Full name
- Email address
- Phone number (including mobile number for SMS)
- Business name and type
- Messages, inquiries, and project details you submit
- Communication preferences and consent choices
Information Collected Automatically
When you visit our website, we may automatically collect certain technical information:
- IP address and general geographic location
- Browser type and version
- Device type and operating system
- Pages visited and time spent on the site
- Referring website or source
- Date and time of your visit
Communications Data
We retain records of communications between you and OnePercent Solutions, including email exchanges, form submissions, and SMS messages, to provide consistent service and maintain accurate business records.
How We Use Your Information
We use the personal information we collect for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Respond to inquiries and contact form submissions | Legitimate interest / consent |
| Provide and deliver consulting services | Contractual necessity |
| Send service updates and appointment reminders via SMS or email | Consent (opt-in) |
| Send promotional or marketing communications | Consent (opt-in) |
| Improve our website and services | Legitimate interest |
| Comply with legal obligations | Legal obligation |
| Prevent fraud and protect our business | Legitimate interest |
SMS Messaging Policy
OnePercent Solutions may send text messages (SMS) to your mobile phone number if you have provided explicit consent. This section describes how we handle SMS communications.
Types of SMS Messages
- Transactional messages: Appointment confirmations, reminders, and service delivery updates
- Informational messages: Responses to your inquiries and follow-ups on your consultation requests
- Promotional messages: Updates about new services, offers, and business opportunities (only with explicit consent)
SMS Consent
We will only send you SMS messages if you have explicitly opted in by checking the SMS consent checkbox on our contact form or by another verifiable opt-in mechanism. Consent to receive SMS messages is never required as a condition of receiving our services.
Message Frequency
Message frequency varies depending on your engagement with our services. Transactional messages are sent as needed in connection with your service engagement. Promotional messages are sent no more than a few times per month.
Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier plan. OnePercent Solutions is not responsible for any charges applied by your carrier.
Opt-Out Instructions
You may opt out of SMS messages at any time by:
- Replying STOP to any SMS from us — you will receive a final confirmation and no further messages
- Replying HELP to any SMS for assistance
- Emailing us at info@onepercentsolutions.com
After opting out, we will send a single confirmation message and then cease all SMS communications, unless you re-subscribe.
Supported Carriers
SMS services are available on major U.S. carriers including AT&T, Verizon, T-Mobile, and others. Carriers are not liable for delayed or undelivered messages.
No Sharing of SMS Consent
Your mobile phone number and SMS consent will not be shared with or sold to any third party for their own marketing purposes.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, provide ongoing services, comply with legal obligations, resolve disputes, and enforce our agreements.
Contact form data and inquiry records are typically retained for up to 3 years. Active client records are retained for the duration of the client relationship plus 5 years. You may request deletion of your data at any time (see Your Rights section below).
Data Security
We implement commercially reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit, access controls, and regular security assessments.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach affecting your rights, we will notify you as required by applicable law.
Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information ("right to be forgotten")
- Portability: Request your data in a portable, machine-readable format
- Objection: Object to the processing of your personal information for marketing purposes
- Withdrawal of consent: Withdraw any previously given consent at any time
- Opt-out of SMS: Reply STOP to any SMS message, or contact us directly
- Opt-out of email marketing: Click "unsubscribe" in any marketing email
To exercise any of these rights, please contact us at info@onepercentsolutions.com. We will respond to your request within a reasonable timeframe, typically within 30 days.
Children's Privacy
Our website and services are not directed at children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verifiable parental consent, we will take steps to delete that information promptly.
Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the privacy practices or content of such third-party websites.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will notify you of material changes by updating the "Last updated" date at the top of this page and, where appropriate, by sending a notification to your email address on file.
We encourage you to review this Privacy Policy periodically. Your continued use of our website or services following the posting of changes constitutes your acceptance of those changes.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
OnePercent Solutions — Privacy Inquiries
Email: info@onepercentsolutions.com
Contact form: onepercentsolutions.com/contact
We take privacy inquiries seriously and will respond promptly to your request. See also our Terms & Conditions.